At Pet Dog Supplies Shop, we want you and your furry friend to be completely satisfied with every purchase. Just as we carefully select premium products like our chew-proof beds and automatic feeders, we’ve designed a hassle-free return process to ensure your peace of mind.

Our Return Promise

We accept returns and exchanges within 15 days of receiving your order. All items must be in their original condition – unused, unwashed, and with all tags attached. For health and safety reasons, we cannot accept returns on certain items (see exceptions below).

Non-Returnable Items:

  • Bath & Shower Supplies (opened products)
  • Brushes & Combs (for hygiene reasons)
  • Automatic Feeders & Treat Dispensers (if used)
  • Any item not in its original condition

Easy 3-Step Return Process

Step 1: Initiate Your Return

Email our customer care team at [email protected] within 15 days of receiving your order. Please include:

  • Your order number
  • The item(s) you wish to return/exchange
  • Reason for return
  • Whether you prefer a refund or exchange

Return Request Template:

Subject: Return Request for Order #[Your Order Number]

Body:
Hello Pet Dog Supplies Shop Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]).

Item(s) to return: [Product Name(s)]
Reason: [Reason for return]
Preference: [Refund/Exchange for (product name)]

Please advise next steps.

Thank you,
[Your Full Name]
[Your Email Address]

Step 2: Package & Ship

Once approved, you’ll receive return instructions. Please:

  • Pack items securely in the original packaging if possible
  • Include all accessories and documentation
  • Ship to:
    Pet Dog Supplies Shop Returns
    8101 Vaughn Road
    Montgomery, AL 36117
    United States

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.

Step 3: Receive Your Refund or Exchange

Once we receive and inspect your return:

  • Refunds: Processed within 3-5 business days to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Exchanges: Shipped within 1-2 business days after processing

You’ll receive email confirmation when your refund is issued. Depending on your financial institution, it may take 2-10 business days to appear in your account.

Exchange Policy

Prefer a different size, color, or product? We’re happy to help! Exchanges are subject to product availability. If your preferred exchange item is out of stock, we’ll process a refund instead.

Damaged or Incorrect Items

If you receive a damaged item or incorrect product, contact us immediately at [email protected]. We’ll arrange for a free return shipping label and expedite your replacement.

International Returns

For customers outside the United States:

  • Return shipping costs are the customer’s responsibility
  • Customs fees are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional charges

Still Have Questions?

Our team of dog-loving customer care specialists is here to help! Contact us at [email protected] and we’ll happily assist with your return or exchange.

Thank you for shopping at Pet Dog Supplies Shop – where your satisfaction and your pup’s happiness are our top priorities!