Last Updated: [Insert Date]

Welcome to Pet Dog Supplies Shop! These Terms and Conditions govern your use of our website dogsuppliesfrisco.com and all purchases made through it. By accessing our site and making purchases, you agree to comply with these terms.

1. Our Shop & Customers

Pet Dog Supplies Shop specializes in premium pet products for dog owners who prioritize quality, convenience, and their pet’s comfort. Our target customers are responsible pet parents seeking durable, innovative solutions for their furry companions.

2. User Responsibilities

2.1 Account Information

When creating an account or making purchases, you agree to:

  • Provide accurate, current, and complete information
  • Maintain the security of your password
  • Promptly update any changes to your information

2.2 Prohibited Activities

You may not:

  • Use our site for any illegal purpose
  • Attempt to gain unauthorized access to our systems
  • Use automated means to extract data from our site
  • Misrepresent your identity or the intended use of products

3. Products & Services

3.1 Product Descriptions

We take care to accurately describe our products including:

  • Chew-proof beds and durable accessories
  • Automatic feeders and treat dispensers
  • Premium grooming supplies
  • Comfort items like beds, blankets, and bolsters

While we strive for accuracy, slight variations in color or size may occur. Product images are for illustrative purposes only.

3.2 Availability

All products are subject to availability. We may limit quantities and discontinue products without notice.

4. Ordering & Payment

4.1 Order Process

Orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive:

  • Order confirmation via email
  • Shipping notification with tracking information

4.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely. We do not store your payment information.

4.3 Pricing

All prices are in USD. We reserve the right to adjust prices and correct pricing errors.

5. Shipping & Delivery

5.1 Shipping Options

We offer two shipping methods:

  • Standard Shipping: $12.95 via DHL/FedEx (10-15 business days after shipment)
  • Free Shipping: Available for orders over $50 via EMS (15-25 business days after shipment)

5.2 Delivery Areas

We ship worldwide except to certain Asian countries and remote regions. Delivery times may vary during peak seasons or due to customs processing.

5.3 Delivery Issues

If your order is delayed or lost in transit, please contact us at [email protected].

6. Returns & Refunds

6.1 Return Policy

We accept returns within 15 days of delivery. To be eligible:

  • Items must be unused, unwashed, and in original packaging
  • All tags and accessories must be included

6.2 Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Opened Bath & Shower Supplies
  • Brushes & Combs (hygiene reasons)
  • Used Automatic Feeders & Treat Dispensers

6.3 Return Process

  1. Email us within 15 days with your order details
  2. Pack items securely (return shipping at your expense)
  3. Ship to: Pet Dog Supplies Shop Returns, 8101 Vaughn Road, Montgomery, AL 36117, United States

6.4 Refunds

Refunds are processed within 3-5 business days after we receive your return. Original shipping fees are non-refundable unless the return is due to our error.

7. Intellectual Property

All content on our website (text, graphics, logos, images) is our property and protected by copyright laws. You may not use our content without express written permission.

8. Liability Limitations

8.1 Product Use

While our products are designed for pet safety, we are not responsible for:

  • Improper use of products
  • Pet injuries resulting from unsupervised use
  • Any consequential damages from product use

8.2 Website Use

We are not liable for:

  • Temporary website unavailability
  • Technical issues beyond our control
  • Any indirect damages from website use

9. Privacy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect and use your information.

10. Changes to Terms

We may update these Terms periodically. Continued use of our site after changes constitutes acceptance of the new Terms.

11. Governing Law

These Terms are governed by the laws of Alabama, United States. Any disputes will be resolved in the courts of Montgomery County.

12. Contact Us

For questions about these Terms, please contact:

Pet Dog Supplies Shop
8101 Vaughn Road
Montgomery, AL 36117
United States
Email: [email protected]

Thank you for choosing Pet Dog Supplies Shop – where your satisfaction and your pup’s happiness are our top priorities!